Twice Reply, Reply’s digital consulting firm, is now offering Knowledge Transfer services based on the AFRD-Framework® which I introduced to a wider audience a little while ago. The company has launched a dedicated website (currently, in German only) explaining the approach, its core process, bespoke tools – and benefits: Wissenstransfer mit AFRD.
Explore how fast-moving companies can prepare for a knowledge-friendly culture – the foundation to survival in the Knowledge Age. [poet-badge]
I felt honoured to contribute to the educational Management Programme of Reply Group and ESCP Europe Business School. I was impressed with the great group of gifted consultants in a fantastic room at Reply’s new premises in Westminster.
(Credits: Jennifer Diamant Foulon)
Thanks specifically to Jennifer Diamant Foulon from ESCP for having me.
We shared knowledge by working as a team, and I believe we kicked off an interesting Knowledge Transfer process on sales and negotiation skills within complex and demanding customers. Very happy to support the team, going forward.
The recently published AFRD-Framework® will – by the way – shortly be communicated within Reply to help achieve excellence in Knowledge Transfer. I will keep you updated.[poet-badge]
Nice research published by the Digital Journal: according to the publication, the global knowledge management software market is growing rapidly. The CAGR until 2023 is forecasted to hit 12%. Key players (amongst others): Freshworks, Lucidea, and Atlassian. Worth a read.
In this interesting arcticle, Andrew Doyle, Ireland’s State Minister for Food, Forestry and Horticulture, comments on Knowledge Transfer (KT) in the farming industry: “As a farmer myself, I know that farmers learn best from each other. This is why our Knowledge Transfer programme is based on peer support and collaborative learning, facilitated by experts in that area.” I could not agree more. Doyle talks about some key principles of KT which are core to the AFRD-Framework® I have published, shortly. The Minister’s view inspires me to start a KT research project within the farming industry. Already looking into this …
In this readable article, Steve Trautman states that “structure and clarity must be baked into the knowledge transfer process” – I could not agree more. This is exactly what the AFRD-Framework® which I introduced to a wider audience some days back is about. Trautman’s piece is a nice read and refers to some real-life experiences.
I am happy to announce the introduction of the AFRD-Framework® to a wider community. AFRD (Aggregating, Featuring, Reviewing, Doing) represents a results-oriented process and a new way of working agily to achieve knowledge transfer (KT) in knowledge intensive environments, specifically in knowledge intensive firms (KIFs).
The AFRD-Framework®
© Volker Glaeser (2017)
AFRD has come a long way, has been challenged and questioned and – at the same time – has had numerous supporters, specifically Dr. Ivana Adamson (University of Gloucestershire) and Dr. Doris Burger (Danube University, Krems) – both have provided enormously helpful feedback on the architecture of AFRD.
The AFRD-journey actually commenced back in 2010, when I was pursuing new ways of achieving KT within fast-moving start-up companies. First efforts failed, and the approach was further elaborated over the years to follow.
The original hardcopy has just been delivered to the university of Gloucestershire, and a paperback (to be ordered on a number of online platforms) will be published, shortly.
Let’s create a new era of working agily in KT, together.
Presented the Reply Layered CX Concept at Gartner’s Customer Experience & Technologies Summit in London, today. Good event, and delivering valuable insights. A seamless Customer Experience concept comprises Customer Journeys, Processes, Platform and Data Capabilities, as well as key Technology Enablers. Think of an Iceberg Concept. At Reply, we are committed to creating and delivering leading CX approaches for our clients. Let’s have a conversation on how to achieve leading CX, ready to be evolved, for your company as well.
Our strategic partners at mobileVision have just published an excellent report on challenges and opportunities Chief Digital Officers (CDOs) are facing in corporate environments. The summary of a longitudinal study is insightful and crisp, and I consider it worth a read. Enjoy: CDO Survey 2018
Great people, great event on ever evolving transformation becoming ever more complex. Huge commitment in APAC to speed up and lead. Thank you everybody, very good meeting.
You must be logged in to post a comment.