Success Formula: Customer Focus, Impact on Core Business, Team Commitment

Nice interview with Carsten Schuerhoff from Iskander Business Partner on what it takes to build successful digital products in an ever-changing world.

Check it out here (crisp theses): https://www.linkedin.com/feed/update/urn:li:activity:7001087540153700352/

Or, here (long version): https://www.linkedin.com/feed/update/urn:li:activity:7000357463791181824/

Podcast “Der Digitale Tsunami”

Happy to contribute to Marc Baumann’s Podcast “Der Digitale Tsunami” (currently in German language, only). Nice chat with Andres Hannemann, founder and managing partner of Datalogue. This was our first one … well, lots of improvement potential, and we are committed to making this podcast a great channel discussing the era of digital transformation, the power of data, the impact of WFH (WorkFromHome), and other key future topics with doers from the digital industry. On to the next one! Check things out on Spotifiy: https://spoti.fi/2ZLR7jF

Podcast “Der Digitale Tsunami” auf Spotify

Menu Planning and Knowledge Sharing made easy for Restaurateurs

Glad to see that the products we are delivering at Hospitality Digital to help restaurateurs work more efficiently are evolving, step by step. They are becoming key tools to empower independent restaurant owners and they help share knowledge across the industry. The following is certainly worth a read: https://www.mpulse.de/en/movinggoods/digital-tools-menukit

Secrets to Digital Transformation Success

In a contribution for the InformationWeek Traci Hudson, a consultant with Steve Trautman Co. and former IT executive, talks about the importance of knowledge transfer (KT) processes within digital transformation programs. She states that four components are key to establishing successful KT:

  • “Identify an expert within the company to set the standard” (i.e., somebody who can help educate a team of people to become experts in a certain area or using a specific knowledge management system);
  • “Create a skill development plan”;
  • “Empower the apprentice: Unlike traditional teacher/student relationships, knowledge transfer puts the apprentice in the driver’s seat. Apprentices have the most to gain from knowledge transfer, so arming them with tools, processes, and goals allows them to get to work in a way that works for them”;
  • “Test the transfer”.

I do agree on the points. They are similar to some of the key findings of my AFRD-Framework® research project. What is crucial though is that communication across team members is actively supported and enhanced. “Arming people with tools (…)”, as Hudson puts it, may by far not be enough. A company needs to create an atmosphere of knowledge-friendliness based on trust (apart from other components). [poet-badge]

PolyU and Knowledge Transfer: Connecting Business Leaders and Scholars

Interesting project by the Hong Kong Polytechnic University (PolyU): the team have launched the Knowledge Transfer (KT) Forum to match the expertise and research outputs of scholars with global companies. This follows a trend of universities reaching out to build strong business links, specifically in the area of digital transformation. KT techniques will be important to make this approach successful. Read more here. [poet-badge]

“Atomic Habits” – How to make Change happen

“Atomic Habits”, to my mind, is a remarkable work by James Clear. The book, in essence, is about change processes – how to get them into motion and how to make them successful. Step by step. Undoubtedly, it is worth a read.  “Atomic Habits” reminded me of some of the findings of the AFRD research project on Knowledge Transfer (AFRD-Framework®) which I publicised earlier this year.

Last week, I sent the book to select business partners as a little Christmas gift. Thanks to everybody for their great feedback! The most elaborated one (by far) was published by Kai Boyd from Mir-nach!. Thank you, Kai. Check it here (in German). [poet-badge]

Twice Reply offering Knowledge Transfer Services based on AFRD

Twice Reply, Reply’s digital consulting firm, is now offering Knowledge Transfer services based on the AFRD-Framework® which I introduced to a wider audience a little while ago. The company has launched a dedicated website (currently, in German only) explaining the approach, its core process, bespoke tools – and benefits: Wissenstransfer mit AFRD.

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Explore how fast-moving companies can prepare for a knowledge-friendly culture – the foundation to survival in the Knowledge Age. [poet-badge]

Columbus Knowledge Transfer: Understanding Knowledge as Units

The Horizon Columbus 2020 project, funded by the EU, addressed knowledge transfer (KT) issues related to marine and maritime research. Columbus was aimed at using KT to unlock the potential of coastlines and seas in Europe.

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(Credit: Mikhail Varentsov, Shutterstock)

Specifically, the following two results of the project are hugely interesting and confirm key findings of the AFRD-Framework® which I published a little while ago:

  • Within Columbus, complex knowledge (i.e. huge amounts of data and information) from research studies were broken into “knowledge units” to manage them in a more efficient way – this is like breaking a big problem into small ones to tackle those one by one in a coordinated manner. The underlying assumption within AFRD is that knowledge can be managed like a project: complex knowledge should be broken into its components (data and information) first; then those can be prioritised and knowledge can be transferred in iterations, step by step. Here, Columbus and AFRD reveal some interesting similarities;

 

  • Building a cohort of KT specialists was key to achieving KT within Columbus. This confirms the underlying assumption of the AFRD-Framework® which is about focussed teamwork to accelerate knowledge sharing as a first step – and then initiating iterations of prioritised KT sessions.

Columbus is a good study and certainly worth a read. [poet-badge]

Learning together: Reply Group and ESCP Europe

I felt honoured to contribute to the educational Management Programme of Reply Group and ESCP Europe Business School. I was impressed with the great group of gifted consultants in a fantastic room at Reply’s new premises in Westminster.

(Credits: Jennifer Diamant Foulon)

Thanks specifically to Jennifer Diamant Foulon from ESCP for having me.

We shared knowledge by working as a team, and I believe we kicked off an interesting Knowledge Transfer process on sales and negotiation skills within complex and demanding customers. Very happy to support the team, going forward.

The recently published AFRD-Framework® will – by the way – shortly be communicated within Reply to help achieve excellence in Knowledge Transfer. I will keep you updated.[poet-badge]

Serviceware acquiring Sabio

Interesting move by Serviceware. Their acquisition of Sabio will integrate Knowledge Management (KM) tools into their platform. I expect a number of similar transactions to happen over the next two years. With respect to Sabio, I experimented with their solutions at EPlus/KPN (in combination with Zendesk) – nice tools, but long way to go to achieve excellence. [poet-badge]