Ilona Kestler, VP at internet service provider CGI, invited me to an interview at Dusseldorf Startup Week in Juni this year. We had a lively chat on the status quo of Digital in the HORECA industry, restaurateurs and their digital needs, on how the industry changes because of ever more demanding customers – and much more. Nice result, I think! Thanks for having me, Ilona. Please, give the recording a look (in German though):
Category: Omnichannel
Helping the Hospitality Industry restart with Digital Tools
At Hospitality Digital, we have launched a number of easy-to-use tools supporting the #Horeca restart, such as a free website, a voucher portal, a weblisting service and specifically our free of charge reservation system which helps meet preconditions like mandatory table bookings. No need to pile up costs for reservations! Learn more about the solutions at www.dish.co, and in the video. #restartgastro #horecacomeback #horecarestart #hospitalitydigital #digitalrestaurant #metroinnovation #metro #fightingcovid19 #fightingcorona
CX and the Iceberg Concept
Presented the Reply Layered CX Concept at Gartner’s Customer Experience & Technologies Summit in London, today. Good event, and delivering valuable insights. A seamless Customer Experience concept comprises Customer Journeys, Processes, Platform and Data Capabilities, as well as key Technology Enablers. Think of an Iceberg Concept. At Reply, we are committed to creating and delivering leading CX approaches for our clients. Let’s have a conversation on how to achieve leading CX, ready to be evolved, for your company as well.
The Omnichannel Value Debate
Great round hosted by Shah Karim at dmexco 2016 on what it needs to make Omnichannel strategies successful. I enjoyed sitting on a panel with Intershop-founder Stephan Schambach and Stefan Wild, Chief Digital Officer at Media-Saturn. Key aspect: you can buy great technology, and you can employ the best marketing&sales strategies – but if you don’t find a way to put organizational change on top of your management agenda, your Omnichannel approach will go bust or not happen at all. Enjoy the video:
Digitizing the Enterprise: RISNews on the E-Plus Omnichannel Programme
US retail magazines are still publishing reports on the outstanding omnichannel programme we launched at E-Plus group. Amazing. Give the latest one a look: http://risnews.edgl.com/retail-news/Digitizing-the-Enterprise97353
E-Plus Gruppe selected for X-channel Customer Engagement Award
Exciting news: E-Plus Gruppe has been selected for a Customer Engagement Award for Cross Channel Marketing Activities, based on the OneView Commerce platform solution. The award is given by Retail TouchPoints (RTP), a US publishing network for retail executives. Check it out here: http://www.retailtouchpoints.com/features/awards/13-retailers-win-2014-customer-engagement-awards
What a great achievement for the entire commercial E-Plus team launching the initiative in early 2014.
Permanent positive Reviews of the E-plus X-channel Solution
Impressed with the number of positive reports on the E-plus x-channel programme still being published in US and international media. Give the latest from Retail Times a look:
Arvato´s inCommerce becoming a must-be event
Impressive inCommerce 2014 conference in Berlin today, initiated by Arvato Systems. Strong speakers, e.g. from Alibaba. The number to think about: Alibaba generated >9bn USD revenue on 11 November alone … Happy participant of the day´s panel.
X-channel at E-plus: Amazing press coverage
The x-channel programme (and the technical solution) we set up at E-plus got some amazing press coverage. The approach using SAP/hybris as the e-commerce foundation and OVC (One View Commerce) as a universal “one basket” solution has turned out to be quite successful: delivering against business expectations, and becoming a strong reference case for the telco industry in Europe. Give the reports a look:
Had E-plus CCO Kay Schwabedal not kicked off the programme end of 2013 , the x-channel breakthrough at E-plus would never have been achieved by mid 2014.
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