Nice interview with Carsten Schuerhoff from Iskander Business Partner on what it takes to build successful digital products in an ever-changing world.
Check it out here (crisp theses): https://www.linkedin.com/feed/update/urn:li:activity:7001087540153700352/
Or, here (long version): https://www.linkedin.com/feed/update/urn:li:activity:7000357463791181824/
Thank you CGI for having me @Insights22 in Helsinki. Great opportunity to talk about and discuss the Hospitality Digital (HD) success story and how HD creates value for restaurateurs and Metro. Nice recording, give it a look:
I tumbled upon the following visual from Bill Schmarzo – he nailed it! This is a great plan to build strong data science teams in organisations (small or huge):
Schmarzo has published further articles on Big Data – all worth a read!
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In his book “Understanding Design Thinking, Lean, and Agile”, Jonny Schneider presents a key visual showing the similarities shared by today’s most prominent methodologies in product development; they are even complementary and compatible with one another:
Very good, and one of the simplest visualisations of the topic I have come upon so far. It can be considered a high-level version of Gartner’s plot (as published by the Gartner Symposium already in 2016):
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Presented the Reply Layered CX Concept at Gartner’s Customer Experience & Technologies Summit in London, today. Good event, and delivering valuable insights. A seamless Customer Experience concept comprises Customer Journeys, Processes, Platform and Data Capabilities, as well as key Technology Enablers. Think of an Iceberg Concept. At Reply, we are committed to creating and delivering leading CX approaches for our clients. Let’s have a conversation on how to achieve leading CX, ready to be evolved, for your company as well.
2016, an incredible year, is coming to an end. We have seen stunning developments in AI, IoT, and in other battlegrounds of the Knowledge Age. When I tried to forecast 2016, in terms of progress in innovation, last year around this time, I may have been a bit too bullish: great things are happening – we are all seeing this every day – but sometimes groundbreaking change takes time. Why? Because humans need to change and adapt to new environments, first. This time-consuming process is the foundation for progress and change. Change is uncomfortable, though. So, let us be willing to be uncomfortable in 2017!
Together with my team, I will be focussing on change management tools, methodologies and innovative ways of making things happen in 2017. For the sake of our clients. Happy New Year of Change!
Delighted to announce the launch of our new (mini) website. Give it a look: Twice Reply
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