Redefining Business in Hospitality Services

Thank you CGI for having me @Insights22 in Helsinki. Great opportunity to talk about and discuss the Hospitality Digital (HD) success story and how HD creates value for restaurateurs and Metro. Nice recording, give it a look:

How to convince “Internet Grouches” of a digital Future

Ilona Kestler, VP at internet service provider CGI, invited me to an interview at Dusseldorf Startup Week in Juni this year. We had a lively chat on the status quo of Digital in the HORECA industry, restaurateurs and their digital needs, on how the industry changes because of ever more demanding customers – and much more. Nice result, I think! Thanks for having me, Ilona. Please, give the recording a look (in German though):

Podcast “Der Digitale Tsunami”

Happy to contribute to Marc Baumann’s Podcast “Der Digitale Tsunami” (currently in German language, only). Nice chat with Andres Hannemann, founder and managing partner of Datalogue. This was our first one … well, lots of improvement potential, and we are committed to making this podcast a great channel discussing the era of digital transformation, the power of data, the impact of WFH (WorkFromHome), and other key future topics with doers from the digital industry. On to the next one! Check things out on Spotifiy: https://spoti.fi/2ZLR7jF

Podcast “Der Digitale Tsunami” auf Spotify

Digital Boosters helping Restaurateurs restart

Together with a strong team of Hospitality Digital technology partners, we have launched a number of useful and easy-to-use web tools and services helping restaurateurs restart – we call them “digital boosters”, e.g.:

  • Web Listing, a service publishing a restaurant’s location and details on more than 40 web portals within minutes;
  • Photodirect – providing easy access to premium photos presenting a restaurant in premium style;
  • Order Smart – a shop system for food delivery and take-away.

Last but not least, I would like to recommend Orderbird, an iPad POS system (and Metro AG portfolio company).

Learn more about Hospitality Digital’s solutions and our partners at www.dish.co and in the video.

#restartgastro #digitalrestaurant #digitalrevolution #metroinnovation #metro #hospitalitydigital

Helping the Hospitality Industry restart with Digital Tools

At Hospitality Digital, we have launched a number of easy-to-use tools supporting the #Horeca restart, such as a free website, a voucher portal, a weblisting service and specifically our free of charge reservation system which helps meet preconditions like mandatory table bookings. No need to pile up costs for reservations! Learn more about the solutions at www.dish.co, and in the video. #restartgastro #horecacomeback #horecarestart #hospitalitydigital #digitalrestaurant #metroinnovation #metro #fightingcovid19 #fightingcorona

Digital in 2020 and beyond: What will happen

Let's look into the fuuuuture.
Source: Mashable. Image: Vicky Leta

The year 2020 opens a new decade, and various predictions of what will happen in technology are published these days. Four years ago, I wrote about my expectations for 2016 and – interestingly – this article still gets hits today. Probably, because I underestimated some of the stunning developments we all have witnessed in recent years… So, let me do it again this year. My approach is different this time as I scrutinized a number of reports from research professionals, technology journalists and reporters as well as vendors, and I tried to find some common denominators which I made the foundation of my own thinking and assumptions. Finally, I came up with five trends which I believe will change the way industries develop, organizations change, and people change (with respect to the way they work together) in the year 2020 and beyond.

1.) Mobile Cryptocurrency

Gartner points out that e-commerce platforms and marketplaces start accepting cryptocurrency payments. The key assumption here is that a shift to mobile-accessible cryptocurrency account is going to happen. Africa will experience the highest growth rates.

2.) Quantum Technology

Future breaktrough advances in artificial intelligence (AI), healthcare and data-driven businesses in general will be based on quantum technology. “This technology may not reach mainstream consumer applications for a little while, but there will definitely be a variety of companies across a range of industries that look to integrate this technology over the next three to five years”, says Anis Uzzaman, CEO of Pegasus Tech Ventures. Agreed.

3.) Neural Interfaces

Neural interfaces enable communications pathways between the human brain and objects to be controlled. Early commercial applications of neural interfaces allowing individuals to think to computers will be launched. According to Chip Meakem, cofounder and managing partner of Tribeca Venture Partners, “Facebook bought CTRL-Labs and a team at UCSF has successfully created computer-generated speech for the disabled by processing brain and nervous system activity and converting it into instructions to a computer.”

4.) AI Emotions driving Ads

Artificial emotional intelligence, also known as emotion detection technology, will be used to increase sales. Gartner, e.g., predicts that by 2024 AI identification of emotions will influence more than 50 percent of all online advertisements. Given the growing popularity of sensors tracking biometrics this prediction might become true – it is pretty bold though, to my mind.

5.) Execution is about Team

In 2020, technology companies will concentrate on operating to a higher ethical standard. There will be focus on “honest execution in large part by treasuring (…) people who create value for each other, the company, its customers and the society at large”, states Will Glaser, founder and CEO of checkout technology startup Grabango.

So, let’s see what really happens. Ready, steady, go!

Menu Planning and Knowledge Sharing made easy for Restaurateurs

Glad to see that the products we are delivering at Hospitality Digital to help restaurateurs work more efficiently are evolving, step by step. They are becoming key tools to empower independent restaurant owners and they help share knowledge across the industry. The following is certainly worth a read: https://www.mpulse.de/en/movinggoods/digital-tools-menukit