Knowledge Transfer: Farmers learn best from each other

On By Volker GlaeserIn AFRD Process, Knowledge Management, Knowledge Transfer, TransformationLeave a comment

In this interesting arcticle, Andrew Doyle, Ireland’s State Minister for Food, Forestry and Horticulture, comments on Knowledge Transfer (KT) in the farming industry: “As a farmer myself, I know that farmers learn best from each other. This is why our Knowledge Transfer programme is based on peer support and collaborative learning, facilitated by experts in that area.” I could not agree more. Doyle talks about some key principles of KT which are core to the AFRD-Framework® I have published, shortly. The Minister’s view inspires me to start a KT research project within the farming industry. Already looking into this …

5 Ways to end Bickering and ensure Knowledge Transfer

On By Volker GlaeserIn AFRD Process, Knowledge, Knowledge Transfer, TransformationLeave a comment

In this readable article, Steve Trautman states that “structure and clarity must be baked into the knowledge transfer process” – I could not agree more. This is exactly what the AFRD-Framework® which I introduced to a wider audience some days back is about. Trautman’s piece is a nice read and refers to some real-life experiences.

Digital Firms and the Importance of Knowledge

On By Volker GlaeserIn Digitization, High-tech, KnowledgeLeave a comment

Interesting article from the Harvard Business Review: “Why We Shouldn’t Worry About the Declining Number of Public Companies”: HRB

From my perspective, two key points are mentioned:

  • “Emerging digital firms compete with knowledge, strategy, and expert human capital, attacking even the largest established firms.”
  • “More than funds, today’s evolving companies need expert manpower, contacts, strategic relationships, and investors who understand their business model and can convince other investors to provide multistage funding.”

Worth a read!

Meemim Retires its Free Knowledge Management Platform for Business Users

On By Volker GlaeserIn AFRD Process, Innovation, Knowledge Management, Knowledge Transfer, UniversityLeave a comment

Meemin Knowledge Management platform discontinued …

This is sad news, revealing – once again – the following: Knowledge Management (even more so Knowledge Transfer) is not about the latest, hottest or most convenient software or platform. KM and KT are complex, comprising a number of factors (potentially) contributing to successful outcomes. We need to start thinking about KM and KT as ecosystems. I will elaborate on this in future publications.

The AFRD-Framework®  which I have just published (see also my previous blog post) hints at the ecosystem idea. The AFRD booklet will be available on download platforms, shortly.

Introducing: AFRD. Working agily in KT

On By Volker GlaeserIn AFRD Process, Innovation, Knowledge Management, Knowledge Transfer, Transformation, University7 Comments

I am happy to announce the introduction of the AFRD-Framework® to a wider community. AFRD (Aggregating, Featuring, Reviewing, Doing) represents a results-oriented process and a new way of working agily to achieve knowledge transfer (KT) in knowledge intensive environments, specifically in knowledge intensive firms (KIFs).

 

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The AFRD-Framework®

AFRD FRAMEWORK.png© Volker Glaeser (2017)

 

AFRD has come a long way, has been challenged and questioned and – at the same time – has had numerous supporters, specifically Dr. Ivana Adamson (University of Gloucestershire) and Dr. Doris Burger (Danube University, Krems) – both have provided enormously helpful feedback on the architecture of AFRD.

The AFRD-journey actually commenced back in 2010, when I was pursuing new ways of achieving KT within fast-moving start-up companies. First efforts failed, and the approach was further elaborated over the years to follow.

The original hardcopy has just been delivered to the university of Gloucestershire, and a paperback (to be ordered on a number of online platforms) will be published, shortly.

Let’s create a new era of working agily in KT, together.

CX and the Iceberg Concept

On By Volker GlaeserIn Customer Experience, Design Thinking, Digitization, Innovation, Omnichannel, TransformationLeave a comment

Presented the Reply Layered CX Concept at Gartner’s Customer Experience & Technologies Summit in London, today. Good event, and delivering valuable insights. A seamless Customer Experience concept comprises Customer Journeys, Processes, Platform and Data Capabilities, as well as key Technology Enablers. Think of an Iceberg Concept. At Reply, we are committed to creating and delivering leading CX approaches for our clients. Let’s have a conversation on how to achieve leading CX, ready to be evolved, for your company as well.

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