Glad to see that the products we are delivering at Hospitality Digital to help restaurateurs work more efficiently are evolving, step by step. They are becoming key tools to empower independent restaurant owners and they help share knowledge across the industry. The following is certainly worth a read: https://www.mpulse.de/en/movinggoods/digital-tools-menukit
What does customer satisfaction in the digital age actually mean? At Sprint Reply, in close cooperation with our partner consultancy mobileVision, we have conducted an in-depth research on today’s customer satisfaction challenges and opportunities. The paper provides a number of interesting insights. Download it here for free:
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Interesting project by the Hong Kong Polytechnic University (PolyU): the team have launched the Knowledge Transfer (KT) Forum to match the expertise and research outputs of scholars with global companies. This follows a trend of universities reaching out to build strong business links, specifically in the area of digital transformation. KT techniques will be important to make this approach successful. Read more here. [poet-badge]
The IEEE Communications Society have recently published an impressive survey on key blockchain use cases in the IoT world. One topic which I found most interesting is on how blockchains can help secure IoT solutions. The comprehensive paper provided by Ali, Vecchio, Pincheira, Dolui, Antonelli, and Rehmani (2018) is absolutely worth a read, and you can download it here (free): IEEE [poet-badge]
Twice Reply, Reply’s digital consulting firm, is now offering Knowledge Transfer services based on the AFRD-Framework® which I introduced to a wider audience a little while ago. The company has launched a dedicated website (currently, in German only) explaining the approach, its core process, bespoke tools – and benefits: Wissenstransfer mit AFRD.
Explore how fast-moving companies can prepare for a knowledge-friendly culture – the foundation to survival in the Knowledge Age. [poet-badge]
Meemin Knowledge Management platform discontinued …
This is sad news, revealing – once again – the following: Knowledge Management (even more so Knowledge Transfer) is not about the latest, hottest or most convenient software or platform. KM and KT are complex, comprising a number of factors (potentially) contributing to successful outcomes. We need to start thinking about KM and KT as ecosystems. I will elaborate on this in future publications.
The AFRD-Framework® which I have just published (see also my previous blog post) hints at the ecosystem idea. The AFRD booklet will be available on download platforms, shortly.
I am happy to announce the introduction of the AFRD-Framework® to a wider community. AFRD (Aggregating, Featuring, Reviewing, Doing) represents a results-oriented process and a new way of working agily to achieve knowledge transfer (KT) in knowledge intensive environments, specifically in knowledge intensive firms (KIFs).
The AFRD-Framework®
© Volker Glaeser (2017)
AFRD has come a long way, has been challenged and questioned and – at the same time – has had numerous supporters, specifically Dr. Ivana Adamson (University of Gloucestershire) and Dr. Doris Burger (Danube University, Krems) – both have provided enormously helpful feedback on the architecture of AFRD.
The AFRD-journey actually commenced back in 2010, when I was pursuing new ways of achieving KT within fast-moving start-up companies. First efforts failed, and the approach was further elaborated over the years to follow.
The original hardcopy has just been delivered to the university of Gloucestershire, and a paperback (to be ordered on a number of online platforms) will be published, shortly.
Let’s create a new era of working agily in KT, together.
Presented the Reply Layered CX Concept at Gartner’s Customer Experience & Technologies Summit in London, today. Good event, and delivering valuable insights. A seamless Customer Experience concept comprises Customer Journeys, Processes, Platform and Data Capabilities, as well as key Technology Enablers. Think of an Iceberg Concept. At Reply, we are committed to creating and delivering leading CX approaches for our clients. Let’s have a conversation on how to achieve leading CX, ready to be evolved, for your company as well.
I could not agree more with Justin Sun. If Tron is a reliable (and sustainable) solution … time will tell.
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