Digital in 2020 and beyond: What will happen

Let's look into the fuuuuture.
Source: Mashable. Image: Vicky Leta

The year 2020 opens a new decade, and various predictions of what will happen in technology are published these days. Four years ago, I wrote about my expectations for 2016 and – interestingly – this article still gets hits today. Probably, because I underestimated some of the stunning developments we all have witnessed in recent years… So, let me do it again this year. My approach is different this time as I scrutinized a number of reports from research professionals, technology journalists and reporters as well as vendors, and I tried to find some common denominators which I made the foundation of my own thinking and assumptions. Finally, I came up with five trends which I believe will change the way industries develop, organizations change, and people change (with respect to the way they work together) in the year 2020 and beyond.

1.) Mobile Cryptocurrency

Gartner points out that e-commerce platforms and marketplaces start accepting cryptocurrency payments. The key assumption here is that a shift to mobile-accessible cryptocurrency account is going to happen. Africa will experience the highest growth rates.

2.) Quantum Technology

Future breaktrough advances in artificial intelligence (AI), healthcare and data-driven businesses in general will be based on quantum technology. “This technology may not reach mainstream consumer applications for a little while, but there will definitely be a variety of companies across a range of industries that look to integrate this technology over the next three to five years”, says Anis Uzzaman, CEO of Pegasus Tech Ventures. Agreed.

3.) Neural Interfaces

Neural interfaces enable communications pathways between the human brain and objects to be controlled. Early commercial applications of neural interfaces allowing individuals to think to computers will be launched. According to Chip Meakem, cofounder and managing partner of Tribeca Venture Partners, “Facebook bought CTRL-Labs and a team at UCSF has successfully created computer-generated speech for the disabled by processing brain and nervous system activity and converting it into instructions to a computer.”

4.) AI Emotions driving Ads

Artificial emotional intelligence, also known as emotion detection technology, will be used to increase sales. Gartner, e.g., predicts that by 2024 AI identification of emotions will influence more than 50 percent of all online advertisements. Given the growing popularity of sensors tracking biometrics this prediction might become true – it is pretty bold though, to my mind.

5.) Execution is about Team

In 2020, technology companies will concentrate on operating to a higher ethical standard. There will be focus on “honest execution in large part by treasuring (…) people who create value for each other, the company, its customers and the society at large”, states Will Glaser, founder and CEO of checkout technology startup Grabango.

So, let’s see what really happens. Ready, steady, go!

Menu Planning and Knowledge Sharing made easy for Restaurateurs

Glad to see that the products we are delivering at Hospitality Digital to help restaurateurs work more efficiently are evolving, step by step. They are becoming key tools to empower independent restaurant owners and they help share knowledge across the industry. The following is certainly worth a read: https://www.mpulse.de/en/movinggoods/digital-tools-menukit

Customer Satisfaction in the Digital Age

What does customer satisfaction in the digital age actually mean? At Sprint Reply, in close cooperation with our partner consultancy mobileVision, we have conducted an in-depth research on today’s customer satisfaction challenges and opportunities. The paper provides a number of interesting insights. Download it here for free:

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On the Surge of Digital Conventions, Conferences, Workshops, or the like …

You either like Hajo Schumachers sarcastic style of writing, or you don’t. I consider his peace on the growing number of digital conventions, scrutinising attendants, their habits, as well as the overall sense or nonsense of those meetings, a good one. Unfortunately, it is written in German, but Google provides a pretty decent translation into English language. Enjoy: Schumacher on Digital Conventions. [poet-badge]

How to secure the Internet of Things (IoT) with Blockchains

The IEEE Communications Society have recently published an impressive survey on key blockchain use cases in the IoT world. One topic which I found most interesting is on how blockchains can help secure IoT solutions. The comprehensive paper provided by Ali, Vecchio, Pincheira, Dolui, Antonelli, and Rehmani (2018) is absolutely worth a read, and you can download it here (free): IEEE [poet-badge]

Twice Reply offering Knowledge Transfer Services based on AFRD

Twice Reply, Reply’s digital consulting firm, is now offering Knowledge Transfer services based on the AFRD-Framework® which I introduced to a wider audience a little while ago. The company has launched a dedicated website (currently, in German only) explaining the approach, its core process, bespoke tools – and benefits: Wissenstransfer mit AFRD.

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Explore how fast-moving companies can prepare for a knowledge-friendly culture – the foundation to survival in the Knowledge Age. [poet-badge]

Serviceware acquiring Sabio

Interesting move by Serviceware. Their acquisition of Sabio will integrate Knowledge Management (KM) tools into their platform. I expect a number of similar transactions to happen over the next two years. With respect to Sabio, I experimented with their solutions at EPlus/KPN (in combination with Zendesk) – nice tools, but long way to go to achieve excellence. [poet-badge]

Knowledge Management Software Market growing rapidly: 12% CAGR until 2023

Nice research published by the Digital Journal: according to the publication, the global knowledge management software market is growing rapidly. The CAGR until 2023 is forecasted to hit 12%. Key players (amongst others): Freshworks, Lucidea, and Atlassian. Worth a read.

Digital Firms and the Importance of Knowledge

Interesting article from the Harvard Business Review: “Why We Shouldn’t Worry About the Declining Number of Public Companies”: HRB

From my perspective, two key points are mentioned:

  • “Emerging digital firms compete with knowledge, strategy, and expert human capital, attacking even the largest established firms.”
  • “More than funds, today’s evolving companies need expert manpower, contacts, strategic relationships, and investors who understand their business model and can convince other investors to provide multistage funding.”

Worth a read!