Nice interview with Carsten Schuerhoff from Iskander Business Partner on what it takes to build successful digital products in an ever-changing world.
Check it out here (crisp theses): https://www.linkedin.com/feed/update/urn:li:activity:7001087540153700352/
Or, here (long version): https://www.linkedin.com/feed/update/urn:li:activity:7000357463791181824/
May I present … next milestone achieved: More than 100,000 Active Customers are regularly using the digital DISH products, provided by Hospitality Digital! Thank you to our customers first, for their loyalty and constant feedback which makes us improve our products every day. And thank you to the entire Hospitality Digital team for an outstanding job! Let’s go on. It’s just the beginning.
Thank you CGI for having me @Insights22 in Helsinki. Great opportunity to talk about and discuss the Hospitality Digital (HD) success story and how HD creates value for restaurateurs and Metro. Nice recording, give it a look:
Ilona Kestler, VP at internet service provider CGI, invited me to an interview at Dusseldorf Startup Week in Juni this year. We had a lively chat on the status quo of Digital in the HORECA industry, restaurateurs and their digital needs, on how the industry changes because of ever more demanding customers – and much more. Nice result, I think! Thanks for having me, Ilona. Please, give the recording a look (in German though):
At Hospitality Digital (HD), we aim to provide outstandingly user-friendly and agile processes within our digital apps for smartphones, monitor devices and pads. In a recent study run by HD, in close cooperation with our technology partner Signavio, we provide a deep dive into the world of hospitality processes. You can download the study right here:
Together with a strong team of Hospitality Digital technology partners, we have launched a number of useful and easy-to-use web tools and services helping restaurateurs restart – we call them “digital boosters”, e.g.:
Last but not least, I would like to recommend Orderbird, an iPad POS system (and Metro AG portfolio company).
Learn more about Hospitality Digital’s solutions and our partners at www.dish.co and in the video.
#restartgastro #digitalrestaurant #digitalrevolution #metroinnovation #metro #hospitalitydigital
Glad to see that the products we are delivering at Hospitality Digital to help restaurateurs work more efficiently are evolving, step by step. They are becoming key tools to empower independent restaurant owners and they help share knowledge across the industry. The following is certainly worth a read: https://www.mpulse.de/en/movinggoods/digital-tools-menukit
What does customer satisfaction in the digital age actually mean? At Sprint Reply, in close cooperation with our partner consultancy mobileVision, we have conducted an in-depth research on today’s customer satisfaction challenges and opportunities. The paper provides a number of interesting insights. Download it here for free:
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Steve Denning, a senior contributor to Forbes magazine, published an insightful article titled “Understanding Fake Agile” which definitely is worth a read. The author defines three laws of Agile: the law of the customer, the law of the small team, and the law of the network. This approach can certainly be argued, but it makes sense as Denning intends to cover both operational agility (improving the business) and strategic agility (creating new products and services) in his definition. And he puts his standpoint clearly: “Agile and bureaucracy are mutually incompatible: in the medium term, only one can survive.” [poet-badge]
Interesting move by Serviceware. Their acquisition of Sabio will integrate Knowledge Management (KM) tools into their platform. I expect a number of similar transactions to happen over the next two years. With respect to Sabio, I experimented with their solutions at EPlus/KPN (in combination with Zendesk) – nice tools, but long way to go to achieve excellence. [poet-badge]
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